What to do when its time for a resole:
Drop off at the shop
Come visit us in our shop in Victoria BC. Drop off your shoes and browse our carefully curated selection of climbing shoes and gear. We are open 10 - 5 Monday to Thursday and 10 - 4 on Fridays.
Unit 132- 2936 Amy Rd, Victoria, BC V9B 0B2
Mail them in
Please first verify with us that your shoes are repairable. When you get the go ahead, tag each pair of shoes with your name and contact and fill out the online form, this includes boxes that have multiple pairs of shoes or group orders. For group orders please note the name of the shipper arranging the group order in your online order form. Don’t forget to read through our terms of service before sending them in!
You can ship your shoes to:
West Coast Resoles
132- 2936 Amy Road
Victoria BC
V9B 0B2
Return Shipping:
Return shipping ranges from $20-30 per pair depending on your package size, weight and destination. Shipping multiple pairs at at time drastically reduces the shipping cost per pair. We only ship within Canada and cannot ship Internationally or to the US.
All postal orders are shipped out once invoices are paid in full and you will receive a tracking number directly through the courier.
Group Orders: While our drop box servces is suspended, we are offering free Canada-wide return shipping on boxes of 8 or more pairs of shoes. All invoices must be paid within one week to qualify for free return shipping. Any outstanding invoices beyond seven days within a group order will be billed for shipping and sent individually once payment is received. This offer is for mail in shoes only.
All pairs of shoes must be tied together and tagged with your name, phone number and email. Please indicate the shipper of the shoes in your order form if you are a part of a group mail in order.
Drop Box services are currently suspended
Gym Drop Box
In the gym you will find a collection box and tags to label your shoes upon drop off. Strap your shoes together including multiple pairs if you have more than one.
Each shoe tag must include the following information:
Name
Phone number
Email address
Gym name
Fill out the online order form and put your shoes in the drop box at one of our partnered climbing gyms. When your shoes are repaired they will be returned to the same gym and you will be invoiced and notified via email when they are ready for pick up.
Please do not send us your shoe bag, carabiner, shoe freshners or other acessories as they can easily get lost in our shop.
Drop Boxes Locations
Vancouver Island - Boulder House Victoria, Romper Room Nanaimo, and WIP in Courtney.
Lower Mainland - Hive Vancouver, Hive north shore, Base5 North Vancouver, Base5 Coquitlam, Project climbing Cloverdale, and Ground up in Squamish.
Other - Gneiss Kelowna, Bolder in Calgary, Hive Winnipeg
When we receive your shoes in our shop we will review your order, inspect your shoes and let you know we got them. Unless you indicate that you would like to be checked in with before starting work we will use our judgment and start the process. Once work is complete we will send you an invoice via email and confirm your address for shipping.
Invoices are due upon receipt and are paid via INTERAC e-transfer before picking up your shoes.
If we feel that your shoes are beyond repair we can send them back to you or bury them in the graveyard of lost soles. Please send us photos of your shoes before sending them in to verify that they are repairable. We will do our best to asses them but lease keep in mind that sometimes irreparable damage can only be detected once we have them in our hands or after the work begins.
Need more info? visit our FAQ